Giving the thisislanguage.com team access to your account allows them to help resolve problems.
Step 1. Log in to your thisislanguage.com account
Step 2. Hover over your name in the top right-hand corner and select Profile.
Step 3. Click the green Give Access button towards the bottom of the page.
Your Account Manager will now have access to your account for 48 hours.
This will make it much easier for them to help resolve any problems you may be experiencing.